eBizSolutions

Facility & Property Management Solutions

  • Increase font size
  • Default font size
  • Decrease font size

Help Desk

  • Simple, efficient and reliable Help Desk System for both Reactive and Planned Maintenance
  • Fully scalable for multiple or single institution, location or buildings
  • Work assignment to both internal maintenance staff and external contractors
  • Easy tracking of maintenance activities, status updates and provision of on-screen alerts
  • Cost allocation
  • Automated notifications of work requests, updates to clients and users, and associated hazard warnings e.g. asbestos alerts.
  • Clear and proactive management of Service Level Agreements (SLA)
  • Automated prioritisation of work and job escalation when appropriate